Navigo Yolcu Personal Data Notice

Last updated: 19 August 2026

This notice is for passengers using the Navigo Yolcu mobile app under Türkiye’s Personal Data Protection Law (KVKK). Controller: Mest Yazılım ve Bilişim Teknolojileri (Navigo brand).

1. Purpose

Navigo Yolcu shows routes, stops and (when available) live vehicle ETA from operators that enabled the passenger app. It is not the operator control panel.

2. Data we process

Mobile number for sign-up / sign-in via SMS one-time code.
Account timestamps (registration, last login, legal consent version).
Location (optional) on-device, if you grant permission, to suggest nearby routes.
Usage data needed to run the app (selected city/route, error logs).
We do not collect biometric templates. Face ID / fingerprint stay on your device.

3. Legal bases

Contract performance (account + OTP), providing the transit-tracking service, operator announcements, and legal obligations. Consent is collected in-app. You may withdraw it; the account may then be closed.

4. Sharing

OTP is sent via an SMS provider. Route/vehicle data comes from the operator’s stop-tracking system. Passenger accounts are not written to the operator user table. Authorities may receive data where required by law.

5. Retention

Account data until deletion or purpose ends. OTP records only for a short verification window. Location is not kept as a long-term tracking profile.

6. Your rights

KVKK Art. 11 rights apply. Contact: info@navigo.com.tr — +90 850 532 6378 — Altınova / Yalova, Türkiye. You may also complain to the Personal Data Protection Authority.