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Distance Sales Agreement

Last updated: 1 November 2026

This English text is provided for information. The Turkish version prevails.

Article 1 — Parties

Seller

  • Name: Selman EROL – Mest Yazılım ve Bilişim Teknolojileri (sole proprietorship; owner Selman EROL)
  • Brand: Navigo Vehicle Tracking
  • Address: Hürriyet Mahallesi Atatürk Bulvarı Altan İş Merkezi No:48/9 Altınova / Yalova / Türkiye
  • Phone: +90 850 532 6378
  • E-mail: info@navigo.com.tr
  • Web: www.navigo.com.tr

Buyer

Any natural or legal person buying products or services via the Navigo web panel, mobile apps, authorised dealers or website. Buyer details are those in the order, invoice and account records.

Article 2 — Subject

This agreement sets out the rights and obligations of the parties for products and services bought electronically, under Consumer Protection Law No. 6502 and the Distance Contracts Regulation. If the Buyer is a business, consumer-only provisions (right of withdrawal, consumer arbitration committee) do not apply; the rest does.

Article 3 — Products, services and prices

  • GPS tracking device: hardware installed in the vehicle.
  • Annual activation: 12 months of platform connection, data line and panel/app access.
  • Monthly / periodic plan: tracking service for the selected period.
  • SMS package: notification SMS credits.
  • Installation: by an authorised dealer or our technical team.

Prices are shown in Turkish lira including VAT. For panel payments, the total amount, service period and seller details are shown in a pre-contract information box before the pay button.

Article 4 — Pre-contract information and formation

The Buyer confirms by ticking a checkbox on the payment screen that they have read the pre-contract information and this agreement and accept the obligation to pay. Payment cannot start until the box is ticked. The contract is formed when payment succeeds; these texts are always available on this page and are sent by e-mail on request.

Article 5 — Term, renewal and termination

  • Annual activation is valid for 12 months from payment (or from the current end date if an activation is still running); periodic plans for the selected period.
  • There is no automatic renewal. Card data is not stored and nothing is charged when the term ends. To continue, the Buyer must make a new payment.
  • Reminders are sent by e-mail, SMS or app notification before the end date.
  • When the term ends, tracking stops. If no payment is made within 15 days after the end date, the device data line may be cancelled; reopening it may be charged.
  • The Buyer can end the contract at the end of the term simply by not renewing; no notice is needed.

Article 6 — Payment

Payment can be made by credit/debit card (Paynet 3D Secure), bank transfer or through an authorised dealer. Card data is not stored by the Seller; it goes directly to Paynet. For bank transfers, the service starts once the payment is received and approved. Instalment options depend on your bank and card.

Article 7 — Delivery and performance

Digital services (activation, periodic plan, SMS package) start immediately after card payment approval, or after a bank transfer is approved. Physical products are delivered within 30 days; installation is by appointment.

Article 8 — Right of withdrawal

Consumer Buyers may withdraw within 14 days without giving a reason or paying a penalty. The period starts on delivery for goods and on contract formation for services.

Digital services that start immediately: under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal does not apply to services that start with the Buyer’s approval before the withdrawal period ends. For activation, periodic plan and SMS package payments in the panel, the Buyer agrees via the checkbox on the payment screen that the service starts immediately and that they therefore lose the right of withdrawal.

Other exclusions: installed devices; opened, used or damaged devices; products configured to the Buyer’s request.

Withdrawal notice: send it within the period in writing to info@navigo.com.tr or the address above. Sample text: “To Selman EROL – Mest Yazılım ve Bilişim Teknolojileri: I withdraw from the contract for the following product/service. Order/payment date: … · Product/service: … · Name: … · Address: … · Date and signature: …”

Payments are refunded to the original payment method within 14 days of the notice reaching the Seller. Goods must be sent back within 10 days of the notice.

Article 9 — Defective goods and services

For defective products or services the Buyer may use the remedies in Articles 11 and 15 of Law No. 6502 (termination, price reduction, free repair, replacement, re-performance). Devices carry a 2-year warranty as set out in the warranty certificate.

Article 10 — Buyer’s obligations

The Buyer keeps account details confidential, uses the service lawfully, tracks only vehicles they own or are authorised to use, and informs the people using those vehicles as required by KVKK. The Buyer may not upload content that infringes others’ personal data or intellectual property.

Article 11 — Seller’s obligations

The Seller provides the service as agreed, protects personal data and gives technical support. Planned maintenance is announced in advance.

Article 12 — Intellectual property

The Navigo software, panel, apps, logo and content belong to the Seller or its licensors. The Buyer receives a right of use for the term of the contract only.

Article 13 — Force majeure

Neither party is liable for failure caused by events beyond its control, such as natural disasters, war, epidemics, official decisions, or GSM operator or general internet outages.

Article 14 — Personal data

Personal data is processed as described in the Personal Data Notice and Privacy Policy.

Article 15 — Disputes

Consumer Buyers may apply to the consumer arbitration committee where they live or where the transaction took place, within the monetary limits announced each year by the Ministry of Trade, and to consumer courts above those limits. For business Buyers, the courts and enforcement offices of Yalova have jurisdiction.

Article 16 — Entry into force

By ticking the checkbox on the payment screen and completing payment, the Buyer has read and accepted all terms of this agreement. Seller and Buyer details and the amount paid appear in the payment records and invoice.