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Distance Sales Agreement

Last updated: 7 August 2026

This Distance Sales Agreement (“Agreement”) sets out the rights and obligations of the SELLER and the BUYER for goods and/or services sold via navigo.com.tr, the mobile app, phone, e-mail or similar distance communication tools, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

Article 1 — Parties

1.1. Seller

  • Trade name: Mest Yazılım ve Bilişim Teknolojileri (Navigo Vehicle Tracking Systems brand)
  • Address: Hürriyet Mahallesi Atatürk Bulvarı Altan İş Merkezi No:48/9 Altınova / Yalova, Türkiye
  • Phone: 0850 532 6378
  • E-mail: info@navigo.com.tr
  • Web: https://navigo.com.tr

(Hereinafter the “SELLER”.)

1.2. Buyer

The natural or legal person who submits name/title, address, phone, e-mail and billing details when ordering via navigo.com.tr or other SELLER sales channels. (Hereinafter the “BUYER”.)

Article 2 — Subject

This Agreement covers the sale and delivery/performance of GPS tracking devices, accessories, software/subscription (activation) and any installation/support services ordered by the BUYER through the SELLER’s website or distance sales channels, and the related rights and duties of the parties.

Article 3 — Product / service and price

Core product/service features, quantity, VAT-inclusive price, shipping/installation fees (if any), payment method, delivery address and recipient are those shown in the order summary, quote, invoice and/or order confirmation. By confirming the order, the BUYER acknowledges having read and understood this information.

The total amount is the sum of the listed product/service prices plus any shipping, installation and other service fees. Campaign, discount or special-offer terms are stated at the time of order.

Article 4 — Pre-contract information and formation

The BUYER confirms that, before ordering, they were informed about the essential characteristics of the product/service, total price, payment and delivery terms, the right of withdrawal and the SELLER’s contact details, and that they gave the required electronic confirmation.

The Agreement is formed when the BUYER confirms the order and payment is made (or a payment commitment accepted by the SELLER is given). The SELLER notifies receipt of the order by e-mail, SMS or panel notification.

Article 5 — Payment

Payment may be made by credit/debit card, bank transfer, cash on delivery (if offered) or other methods indicated by the SELLER. Online payments are processed via the relevant payment provider’s secure infrastructure. If payment fails or is declined, the order may be cancelled.

Article 6 — Delivery and performance

  • Physical goods (devices, accessories, etc.) are shipped to the address given by the BUYER by courier or handed over in person, within the legal maximum periods and subject to stock and logistics.
  • Delivery times follow the order confirmation or quote; force majeure and delays caused by the BUYER extend these periods.
  • Software, panel access and subscription/activation services may be performed electronically; activation start/end dates appear in the order/activation record.
  • If installation is included, an appointment is arranged with the SELLER or an authorised service point; suitability of the vehicle/device for installation is the BUYER’s responsibility.
  • If damaged, incomplete or incorrect goods are found on delivery, the BUYER must notify the SELLER without delay.

Article 7 — Right of withdrawal

Under Law No. 6502 and the Distance Contracts Regulation, a BUYER acting as a consumer may withdraw from the Agreement within 14 (fourteen) days without giving any reason and without penalty.

  • For goods, the period starts on the day the goods are received by the BUYER or a third party designated by the BUYER.
  • For services, the period starts on the day the Agreement is concluded.
  • Withdrawal notice must be sent to info@navigo.com.tr or by another durable medium accepted by the SELLER.

After withdrawal, the BUYER must return the goods within 10 (ten) days of the SELLER receiving the notice. The SELLER refunds amounts received from the BUYER within 14 (fourteen) days of receiving the withdrawal notice, using the original payment method where appropriate. Unless otherwise required by law or stated in the order terms, return shipping is borne by the BUYER (defective-goods exceptions reserved).

7.1. Cases where withdrawal does not apply

Under Regulation Art. 15 and related rules, withdrawal is not available in particular where (examples):

  • Goods made to the BUYER’s specifications or clearly personalised
  • Goods liable to deteriorate or expire quickly
  • Sealed audio/video recordings, software and similar digital content unsealed after delivery
  • Services performed immediately electronically, or whose performance began with the BUYER’s consent before the withdrawal period ended (e.g. subscription/activation)
  • Goods/services whose price depends on financial-market fluctuations
  • Other statutory exceptions

For devices installed on a vehicle that lose value or become unsaleable if removed, and for subscription periods already started at the BUYER’s request, withdrawal may be limited under statutory exceptions. The BUYER acknowledges having been informed of these points before ordering.

Article 8 — Defective goods / services

If the delivered goods or performed service are defective, the BUYER may exercise the optional rights under Law No. 6502 (free repair, replacement, price reduction or rescission). Manufacturer/SELLER warranty terms also apply to covered devices and accessories.

Article 9 — BUYER obligations

  • Providing accurate, current and complete order and billing data
  • Ensuring someone can receive the goods at the delivery address
  • Using the device, SIM/data line and software only for lawful purposes
  • Keeping panel credentials secure
  • Following installation, use and safety instructions

Article 10 — SELLER obligations

  • Performing the ordered goods/services as agreed
  • Providing lawful pre-contract information and invoicing
  • Acting within statutory time limits for withdrawal and defects
  • Protecting personal data under KVKK

Article 11 — Intellectual property and software use

navigo.com.tr, the panel, mobile app, logos, software and content belong to the SELLER or its licensors. The BUYER receives only a limited, non-transferable right of use for the contract term and scope. Source code access, reverse engineering, copying or unauthorised distribution is prohibited.

Article 12 — Force majeure

Natural disasters, war, mobilisation, fire, strike, infrastructure/power outages, public authority decisions, epidemics and similar events beyond the SELLER’s control may suspend performance; such periods do not count as delay.

Article 13 — Personal data

BUYER personal data is processed under Turkish Law No. 6698 (KVKK) and the site’s Personal Data Notice. See the Personal Data Notice.

Article 14 — Dispute resolution

For disputes arising from this Agreement, Consumer Arbitration Committees and Consumer Courts at the BUYER’s domicile or the SELLER’s place of business are competent within the monetary limits published by the Ministry of Trade of Türkiye. Information is also available at https://www.ticaret.gov.tr.

Article 15 — Entry into force

By confirming the order electronically, the BUYER declares that they have read, understood and accepted all terms of this Agreement. The Agreement enters into force when the order is confirmed.

This text is provided to meet minimum statutory disclosure duties. Separate signed contracts for special orders, dealer sales or enterprise deals may take precedence.